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Showing posts from September, 2020

Tips & Tricks: Conducting Remote Workshops

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UPDATED: September 2020 with added tips from experience
I routinely lead customer workshops as part of my profession. 100% remote work is changing things in a major way!  Workshops are not designed as remote experiences; yet here we are.  I led my first remote customer workshop this week!  As expected, it was definitely a different experience but it worked pretty well.  I learned some significant lessons  along the way and thought they'd be a valuable share (beyond this forced-quarantine time).  Delivering workshops remotely certainly isn’t the preferred method.  But there's surely things we can do to make them as effective as possible.
Tips:Energy.  Start with uptempo. music, jokes, and a high-level overview of what you're going to accomplish and how.  Have handouts that give people a strong mental model of where they are in the process.  They'll tune out and get bored otherwise.
PRO TIP: I love to use a concept called ELMO using an Elmo plush doll.  ELMO stands for En…