Showing posts from September, 2020

Tips & Tricks: Conducting Remote Workshops

UPDATED: September 2020 with added tips from experience I routinely lead customer workshops as part of my profession. 100% remote work is changing things in a major way!  Workshops are not designed as remote experiences; yet here we are.  I led my first remote customer workshop this week!  As expected, it was definitely a different experience but it worked pretty well.  I learned some significant lessons  along the way and thought they'd be a valuable share (beyond this forced-quarantine time).  Delivering workshops remotely certainly isn’t the preferred method.  But there's surely things we can do to make them as effective as possible. Tips: Energy.   Start with uptempo. music, jokes, and a high-level overview of what you're going to accomplish and how.  Have handouts that give people a strong mental model of where they are in the process.  They'll tune out and get bored otherwise. PRO TIP: I love to use a concept called ELMO using an Elmo plush doll.  ELMO s